Cookie Policy
This Cookie Policy explains how 1Win N.V. (the operator) and its affiliated entities use cookies and similar tracking technologies on the 1win website and mobile applications. We are committed to transparency regarding data collection and your right to control how your information is used. This policy applies to all visitors and registered players accessing our services from Pakistan and other jurisdictions.
What Are Cookies and Related Technologies?
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our website or use our applications. They contain information that allows us to recognize you on subsequent visits. Beyond traditional cookies, we also use related technologies including local storage, session storage, pixels (web beacons), device fingerprinting, and software development kits (SDKs) to track user behavior, improve functionality, and deliver personalized content.
Purposes of Cookie Use
We use cookies and similar technologies for the following purposes:
- Functionality — maintaining your session, remembering login credentials, and enabling core platform features.
- Security — detecting and preventing fraud, unauthorized access, and account abuse through CSRF tokens and device verification.
- Analytics — measuring website traffic, user engagement, and performance to improve our services.
- Marketing and Advertising — delivering targeted promotional content and measuring the effectiveness of advertising campaigns.
- Personalization — customizing your experience based on your preferences and browsing history.
- Compliance — fulfilling legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Cookie Categories
Cookies are classified into four main categories based on their purpose and necessity:
Strictly Necessary Cookies
These cookies are essential for the operation of our platform. They enable you to log in, maintain your session, process transactions, and protect against security threats. Strictly necessary cookies do not require your consent under GDPR and ePrivacy regulations, as they are required for the service you have requested.
Functional and Preference Cookies
These cookies remember your choices and preferences, such as language selection, account settings, and interface customization. They enhance your user experience by allowing the platform to function according to your preferences on repeat visits.
Performance and Analytics Cookies
We use analytics cookies to understand how you interact with our website and applications. These cookies collect data on page views, session duration, click patterns, and device information. This information helps us identify technical issues, optimize performance, and improve user experience.
Marketing and Advertising Cookies
Marketing cookies track your activity across our platform and third-party websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your explicit consent before they are placed on your device.
Cookie Table
The following table details the primary cookies and tracking technologies used on our platform:
- Cookie Name / Technology
- Purpose
- session_id
- Maintains user session and login state
- csrf_token
- Prevents cross-site request forgery attacks
- user_preferences
- Stores language, theme, and interface settings
- _ga, _gid
- Google Analytics — tracks website traffic and user behavior
- fbp, fr
- Meta Pixel — measures conversions and delivers targeted ads
- _hjid, _hjRecordingEnabled
- Hotjar — records user sessions for usability analysis
- utm_source, utm_medium, utm_campaign
- Tracks marketing campaign performance
- device_fingerprint
- Identifies device for fraud detection and AML compliance
- advertising_id
- Enables targeted advertising on third-party networks
Third-Party Service Providers
We work with third-party service providers who may place cookies on your device to deliver analytics, advertising, and other services. These providers include:
- Google Analytics — for website traffic analysis and user behavior tracking.
- Meta Pixel — for conversion measurement and targeted advertising on Facebook and Instagram.
- Hotjar — for session recording and heatmap analysis to improve user experience.
- AdTech Partners — for programmatic advertising and retargeting campaigns across the web.
- Payment Processors — including MFI Investments Limited (Cyprus, HE386738), which may use cookies to secure payment transactions.
Each third-party provider has its own privacy policy governing how they use the data collected. We recommend reviewing their policies to understand their data practices.
Consent Management and Your Choices
When you first visit the 1win website, a cookie banner will appear requesting your consent to place non-essential cookies. You can:
- Accept all cookies by clicking 'Accept All'.
- Reject non-essential cookies by clicking 'Reject All'.
- Customize your preferences by clicking 'Manage Preferences' to enable or disable specific cookie categories.
- Withdraw or modify your consent at any time through your account settings or by clearing your browser cookies.
You can also control cookies directly through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. Please note that disabling certain cookies may affect the functionality of our platform.
Consequences of Disabling Cookies
If you disable strictly necessary cookies, you will not be able to log in, maintain your session, or complete transactions on our platform. Disabling functional and analytics cookies may result in a degraded user experience, slower performance optimization, and reduced personalization. Rejecting marketing cookies will not prevent you from seeing advertisements, but they will be less targeted to your interests.
International Data Transfers
1Win N.V. is registered in Curaçao, and some of our service providers (including Google, Meta, and Hotjar) operate from outside Pakistan and the European Union. When cookies are processed by these providers, your data may be transferred to and stored in countries that may not offer the same level of data protection as Pakistan or the EU. By using our platform, you consent to these international transfers. We implement appropriate safeguards, including standard contractual clauses and data processing agreements, to protect your information during transfer.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you via email or a prominent notice on our platform. Your continued use of the 1win website following the posting of changes constitutes your acceptance of the updated policy.
Contact and Further Information
If you have questions about our use of cookies or wish to exercise your data rights, please contact our support team available 24/7 in English, Urdu, and Hindi. For a comprehensive overview of how we collect, use, and protect your personal information, please refer to our Privacy Policy. For additional details about our services and platform features, visit the 1win website.